How long are shipping times?
Your order will be processed and shipped within 48 hours. The shipping time varies depending on the shipping method you chose, which you can see on the checkout page. Due to the impact of recent conflicts on air transportation, delivery times to certain countries may experience varying degrees of delay. We appreciate your understanding and patience.
We also work with overseas wholesalers; orders shipped from overseas can take up to two weeks to reach your doorstep.
Can I cancel my order?
Cancellations are possible if you do not receive your package within the timeframe specified for each product or if your order has not been shipped before the cancellation request.
What happens if I receive the wrong item?
Just request a refund or exchange. We will send you a free shipping label; then you can drop off the package at your closest post office at no charge.
Return Policy
We'll accept return requests for items that are unopened or unused, with the original tag still intact. The product(s) must be in the original packaging, if applicable, in the same condition in which it was received.
We do not accept returns for intimate items, gift cards, or downloadable products.
If you wish to return your item, we must receive your request within 30 days of the day you received your item.
Refunds
Once we receive your returned item, it takes two Business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
Exchanges
In the unlikely event that you receive a damaged or defective item, or the item didn't fit, we're happy to exchange the item for a new one. Please email [email protected] within 30 days of receiving your product to begin the process. We will start the exchange process after receiving the package, subject to product availability.
Return Shipping
After you've submitted a return request, we will process it as soon as possible. Once we approve the request, you can ship your items back to us and email us the tracking number. Please note that customers are responsible for return shipping costs.
Final Sale Items
If the item is marked "final sale", it does not qualify for a return and can not be refunded.